Privacy Policy

Effective Date: September 18, 2026

1. Introduction

PromptMeBot (“we”, “our”, or “us”), operated by Jun16 Dev Studio, provides automated street cleaning reminders for vehicle owners and residents in San Francisco. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at promptmebot.com or subscribe to our reminders.

2. Information We Collect

We collect only the minimum information necessary to provide accurate, timely street sweeping reminders:

• Mobile Phone Number: Collected when you subscribe to SMS alerts. Used solely to transmit transactional parking reminders and critical service updates.
• Email Address: Collected to deliver email reminders, account management links, and transactional receipts.
• Subscribed Street Address & Block: Used to map your parking location to official municipal street cleaning schedules published by the City and County of San Francisco.
• Consent & Verification Records: When you provide SMS consent, we record your IP address, browser user agent, timestamp, and a cryptographic hash of the consent language presented. In accordance with carrier guidelines and statutory regulations, consent audit records are retained for four (4) years.

3. How We Use Your Information

Your information is used exclusively to operate and deliver the service, including:

• Sending evening-before (19:00 local) and daytime morning-of street cleaning alerts for your subscribed block.
• Enforcing strict quiet hours (no alerts initiated between 21:00 and 07:00 local time).
• Handling inbound text commands, such as processing STOP to immediately opt out or HELP for customer support.
• Processing subscription billing via our third-party payment processor (Stripe).

4. Information Sharing & Third-Party Providers

We do not sell, license, or rent your personal information. We disclose data solely to trusted service providers bound by strict confidentiality agreements to execute core technical operations:

• Telecommunications Providers (Twilio): To transmit SMS notifications over carrier networks. Phone numbers are transmitted solely for message delivery.
• Email Infrastructure (Resend): To deliver transactional email alerts and manage account tokens.
• Payment Processing (Stripe): To manage subscriptions securely without storing raw credit card data on our servers.

5. Opt-Out, Revocation, and Data Rights

You maintain full control over your communications at all times:

• SMS Opt-Out: Text STOP to our phone number at any time to immediately terminate SMS reminders. Opt-out status is keyed to your phone number and honored indefinitely across all systems.
• Re-subscribing: Text START to resume reminders.
• Assistance: Text HELP for automated instructions or contact us directly at support@promptmebot.com.
• Data Deletion: You may request deletion of your account and personal data by emailing support. Note that immutable statutory consent records are preserved for compliance audits as required by law.

6. Security & Retention

We implement industry-standard encryption in transit (HTTPS/TLS) and at rest. Access to databases is strictly restricted. We retain your active phone number and email only while your subscription remains active.

7. Contact Information

If you have any questions or privacy concerns regarding this policy, please contact our privacy team at:

PromptMeBot (Jun16 Dev Studio)
San Francisco, CA
Email: support@promptmebot.com