Privacy Policy

Effective Date: October 30, 2026

1. Introduction

PromptMeBot (“we”, “our”, or “us”) provides automated street cleaning reminders for vehicle owners and residents in the United States. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website at promptmebot.com or subscribe to our reminders.

2. Information We Collect

We collect only the minimum information necessary to provide accurate, timely street cleaning reminders, and to measure visits to our public pages and where signups come from:

• Mobile Phone Number: Collected only if you opt in to text alerts. Used solely to transmit transactional parking reminders and critical service updates. A number you type without opting in is kept only in a cookie in your browser, for up to 2 hours after your last signup step. It is never saved in our systems and never texted.
• Email Address: Collected to deliver email reminders, account management links, and transactional receipts, and marketing emails only if you ask for them (section 4). The unsubscribe link in our emails stops email alerts. It doesn't stop text alerts, cancel a paid plan or stop emails about your account.
• Subscribed Street Address & Block: Used to match the address you enter to the street cleaning schedule its city publishes.
• Consent & Verification Records: When you provide SMS consent, or ask for marketing emails, we record your IP address, browser user agent, timestamp, and a cryptographic hash of the consent language presented. In accordance with carrier guidelines and statutory regulations, consent audit records are retained for four (4) years.
• Website Usage Data: On our home page, Terms, Privacy Policy and opt-in information pages only, Google Analytics uses cookies to record visits: the page viewed, the page you came from, your browser and device type, and your approximate location (section 5). If you open our site from a link that says where it came from, such as the QR code on one of our postcards or cards, a cookie on our site remembers that for up to 30 days. If you then sign up, we note on your account where you came from, and include it with your checkout and subscription at our payment processor, to count which of our postcards, cards and links bring signups.

3. How We Use Your Information

Your information is used only to operate and deliver the service, and to measure visits to our public pages and which of our links bring signups, including:

• Sending up to 2 alerts for each street cleaning (the night before, and a final reminder before it starts) for your subscribed block, timed to your street's local time.
• If you ask to be told when we cover your area, keeping the address and city you entered and the email address you gave, and emailing you once when coverage begins. You can withdraw at any time from the link in that email.
• Handling inbound text commands, such as processing STOP to immediately opt out or HELP for customer support.
• Processing subscription billing via our third-party payment processor (Stripe).
• Giving the 30-day refund once per customer. For each such refund we keep the payment refunded, its amount and date, the fingerprint Stripe gives the card that paid (an identifier for the card, not the card number), and a keyed hash of your email address (a one-way code, not the address itself). We keep these records after an account ends, so that a customer is recognised by their card or email address.
• Only if you ticked the separate marketing box, emailing you occasional news (section 4).
• Counting visits to our home page, Terms, Privacy Policy and opt-in information pages with Google Analytics, to see how people find the service (section 5).
• Counting which of our postcards, cards and links bring signups, from the source a link names (section 2).

4. Marketing Emails

We send occasional marketing emails, such as news about new coverage areas and features, only to an address whose owner ticked the separate, optional box that asks for them on our signup form or our coverage waitlist form. The box is unticked until you tick it, and your alerts work the same without it. When you tick it, we record the email address, which form it came from, the time, your IP address, your browser user agent, and a cryptographic hash of the wording you agreed to.

You can withdraw at any time with the one-click unsubscribe link in any marketing email. We keep a record that the address unsubscribed, so that we do not email it news again unless the box is ticked again. Unsubscribing from marketing does not affect your street cleaning alerts. We do not send marketing by text message.

5. Information Sharing & Third-Party Providers

We do not sell, license, or rent your personal information. We disclose data solely to the service providers below: trusted providers bound by strict confidentiality agreements to execute core technical operations, and Google Analytics, which measures visits to our public pages:

• Telecommunications Providers (Twilio): To transmit SMS notifications over carrier networks. Phone numbers are transmitted solely for message delivery.
• Email Infrastructure (Resend): To deliver transactional email alerts and manage account tokens.
• Payment Processing (Stripe): To manage subscriptions securely without storing raw credit card data on our servers, and to keep with your checkout and subscription where you came from, if a link told us (section 2).
• Website Analytics (Google Analytics): To measure visits to our home page, Terms, Privacy Policy and opt-in information pages, using cookies. It receives no phone numbers, consent records or account links.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If the business changes hands. If PromptMeBot is reorganized, for example into a company formed to operate it, or sold, your information moves with the Service to the successor that takes it over, and only for running the Service. Your mobile number and text messaging opt-in data and consent never move to a successor: a successor may text you only if you opt in to its texts yourself. The successor is bound by this Privacy Policy. We will tell you by email if it happens.

6. Opt-Out, Revocation, and Data Rights

You maintain full control over your communications at all times:

• SMS Opt-Out: Text STOP to our phone number at any time to immediately terminate SMS reminders. Opt-out status is keyed to your phone number and honored indefinitely across all systems.
• Re-subscribing: Text START to resume reminders.
• Assistance: Text HELP for automated instructions or contact us directly at support@promptmebot.com.
• Data Deletion: You may request deletion of your account and personal data by emailing support. Note that immutable statutory consent records are preserved for compliance audits as required by law, and the record of a 30-day refund (section 3) is kept to prevent fraud, so that the refund is given once per customer.

7. Security & Retention

We implement industry-standard encryption in transit (HTTPS/TLS) and at rest. Access to databases is strictly restricted. We retain your active phone number and email only while your subscription remains active.

8. Contact Information

If you have any questions or privacy concerns regarding this policy, please contact our privacy team at:

PromptMeBot
San Francisco, CA
Email: support@promptmebot.com